Refund Policy

1 Overview

At Trimixtriangles IPTV, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which we accept refund requests for our IPTV subscription services.

Due to the digital nature of IPTV services — where login credentials are delivered instantly upon payment — we operate a clearly defined refund policy. We strongly encourage all customers to take advantage of our free test period before making a purchase.

2 Free Trial Offer

Before committing to a paid subscription, we offer a free test period to all prospective customers. This allows you to:

• Test the streaming quality (HD, Full HD, 4K) on your connection
• Verify that our channels work on your preferred device
• Browse our channel list and VOD library
• Assess stability and buffering performance

By purchasing a subscription after a successful trial, you acknowledge that you have tested and are satisfied with the service quality. Refund requests based on reasons testable during the trial period will generally not be accepted.

3 When Refunds Are Eligible

We will consider a refund request in the following situations:

All refund requests are reviewed on a case-by-case basis. Providing detailed information about the issue will help us resolve your case quickly.

4 Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Change of Mind: You decide you no longer want the service after credentials have been delivered
• Internet Issues: Buffering or connection problems caused by your internet provider or home network
• Device Incompatibility: Issues that could have been detected during the free trial period
• Partial Subscription Period: Refunds are not issued for unused portions of an active subscription
• Account Sharing: Account terminated due to sharing credentials with multiple users
• Policy Violations: Account suspended or terminated due to violation of our Terms & Conditions
• Promotional Purchases: Subscriptions purchased at a discounted or promotional price
• Requests After 48 Hours: Refund requests submitted more than 48 hours after service activation

5 How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, follow these steps:

6 Refund Processing Time

Once a refund is approved, the processing time depends on your payment method:

• Credit/Debit Card: 5–10 business days (depending on your bank)
• PayPal: 3–5 business days
• Cryptocurrency: 1–3 business days
• Other Payment Methods: Timeframe communicated at time of approval

You will receive an email or WhatsApp confirmation when your refund has been processed. If you have not received your refund after the stated period, please contact your bank or payment provider first, then reach out to us.

7 Chargebacks

We strongly discourage initiating a chargeback or payment dispute without contacting us first. Most issues can be resolved quickly through our support team.

If you initiate a chargeback without prior contact:

• Your account will be immediately suspended
• We reserve the right to contest the chargeback with evidence of service delivery
• You may be permanently banned from using our services

Please contact us first — we are here to help and will resolve legitimate issues fairly.

8 Contact Us

For all refund-related inquiries, please contact us through any of the following channels:

• WhatsApp: Available 24/7 — fastest response time
• Email: [email protected]
• Response Time: We respond to all queries within 1–3 hours during business hours